FAQ's

Frequently Asked Questions

💳 Payment

What payment methods do you accept? +

We accept EasyPaisa (03416626341), JazzCash (03416626341), Bank Transfer (Acc # 81729123177), and Cash on Delivery across Pakistan.

Is my personal information kept private? +

Yes, your personal and payment details are encrypted and fully secure. We never share your data with anyone.

🚚 Shipping & Delivery

How long will it take to get my order? +

We deliver across Pakistan within 2 to 5 business days. Shipping is completely free.

Can I track my order? +

Yes. Once your order is shipped, you will receive a tracking number via SMS or WhatsApp.

🔁 Returns & Cancellations

What is your return policy? +

We only accept returns if the packaging is just opened and the product is unused. Return shipping is free. You can email support@orvenu.com to begin the return process.

Can I cancel my order? +

Yes, cancellation is allowed before the order is shipped. Contact us as soon as possible via WhatsApp or email.

🛒 Ordering

How do I place an order? +

Simply select your desired product, add it to cart, go to checkout, and select a payment method. You’ll get an order confirmation on WhatsApp or SMS.

Can I make changes to my order? +

Yes, you can make changes before we ship the order. Please contact our support team immediately with your order number.